![]() Of course, time will tell how much customers will actually use Costco's delivery services. "However, there are weeks that I am so desperate to cut out all the tedious extra crap out of my life that I'm almost willing to take the plunge! Maybe Costco delivery will woo me over yet," she says. Sometimes, she's dedicated to sticking to her family budget. "It always comes down to what's more valuable, time or money," says Loy. Another thing she considers is whether she's willing to learn the system and get used to the process of online ordering (which requires time, too). "I'll have to take a peek at the prices and see if their being bumped up is worth the time I save," she says. Instacart's delivery times and available products vary based on where you live, but if they stack up, Morrison says the convenience might be worth the extra cost. To get on board with Costco's delivery service, though, Morrison says it needs to pass a couple of tests: "quick turn-around times on delivery and selections matching what is available in the store (that is, all items, not just selected items that the store decides they would be willing to deliver)," she says. The weekend warrior crowd means more time-consuming grocery hauls (especially when she has her four kids with her). A Costco delivery service in particular could be even more game-changing, because she can typically only go to the warehouse on Saturdays and Sundays. "It saves a lot of time and you don't have to make a trip," she tells SELF. (Dare we say, #CostcoProblems?) Even though the service is new, many of Costco's busiest shoppers are open to trying it.Īdriana Morrison, a Denver-based personal trainer, is already a fan of grocery delivery in general. The delivery service isn't intended to replace brick-and-mortar stores, but rather, to give customers another way to get what they need without the hassle. That said, Costco customers are a loyal and devoted group, and the store's cost-effective bulk offerings are unique compared to what you'd find at many other grocery stores. If you've ever shopped at Costco, you know that impulse buys are hard to resist-as are the samples. Plus, Costco relies on foot traffic in stores. Costco's shares dropped 6 percent on Friday, October 6 (the day after the call), according to the Post, and there are big questions about whether Costco will be able to keep up with Amazon and Whole Foods in an increasingly competitive grocery landscape. They also announced that sales for the most recent quarter had grown 16 percent to $41.4 billion, according to the Post. “We feel good that we’ve got a few delivery options for our members that frankly are better than the ones they with anybody else,” said Costco's chief financial officer Richard Galanti on a call with investors last week, according to the Washington Post. When Amazon announced Whole Foods price cuts in August, they also hinted toward new delivery options on the horizon.Ĭostco, for one, is confident that their delivery services on bulk favorites can stack up. Plus, with Amazon's acquisition of Whole Foods, their fresh food delivery options may expand, too (although Whole Foods also delivers through Instacart already). Amazon also offers two-day delivery on groceries, household items, and more to members of Amazon Prime, Prime Now, and Fresh. The company is joining a slew of other grocery retailers investing in their online delivery options, including Kroger and Walmart (which purchased online retailer Jet.com in 2016). But the new and expanding offerings are a more streamlined, convenient approach to their delivery options-and an effort to keep up with growing competition. It's worth noting that e-commerce isn't entirely new to Costco-there are higher-priced items that were available to buy online before and aren't a part of CostcoGrocery (like furniture and this 72-pound, $800 wheel of Parmesan cheese). Similar to how you'd tip for restaurant delivery, it's also good form to tip your grocery delivery driver, although it isn't required. And on Instacart, you can expect prices to be marked up 15 percent to 17 percent, and there's also a 10 percent optional service fee added. The CostcoGrocery prices are higher to incorporate added delivery and fulfillment costs, according to Costco (the price difference from online to in-store varies depending on the product and location). Of course, with both delivery options, there's a catch: The convenience comes with a higher price tag than ones you're used to in stores.
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